How to Manage Orders in PrestaShop

Managing orders efficiently is essential for running a successful PrestaShop store. From checking new orders to processing payments, shipping products, generating invoices, and handling refunds, PrestaShop provides the tools you need to manage the complete order lifecycle.

1. Open the Orders Page

Log in to your PrestaShop Back Office and go to:

Orders → Orders

Here you can see your customer orders and their current status.

2. Search for an Order

Use the search and filter options to quickly find an order by:

• Order ID or reference
• Customer name
• Email address
• Payment method
• Order status
• Date range

3. View Order Details

Open an order to review:

• Customer information
• Products purchased
• Quantity and prices
• Discounts
• Taxes
• Shipping charges
• Payment details
• Billing and delivery addresses

4. Change the Order Status

Update the status as the order moves through your fulfillment process.

A typical workflow is:

Payment Accepted → Processing → Shipped → Delivered

You may also have statuses such as Canceled, Refunded, Awaiting Payment, or Payment Error, depending on your configuration and modules.

5. Add Tracking Information

After dispatching an order, select the appropriate carrier and add the tracking number.

This helps customers follow their shipment and keeps your order records up to date.

6. Generate or View Invoices

From the order page, you can view or download the invoice when invoicing is enabled.

An invoice can include:

• Products
• Quantity
• Prices
• Discounts
• Taxes
• Shipping
• Order total
• Customer information

7. Manage Returns and Refunds

When a customer requests a return or refund, use the order’s return/refund functionality.

Depending on your PrestaShop setup, you can manage:

• Product returns
• Refunds
• Shipping refunds
• Stock returns
• Credit slips

Remember to verify that the payment has also been refunded through the relevant payment gateway when necessary.

8. Communicate With Customers

Order and customer information can help you respond to:

• Delivery questions
• Payment problems
• Cancellation requests
• Return requests
• Product-related questions

9. Follow a Simple Order Workflow

New Order → Payment Confirmed → Processing/Packing → Shipped → Delivered

Keeping statuses updated makes it easier for your team to identify orders that still require action.

Best Practices

✅ Check new orders regularly
✅ Verify payment before shipping
✅ Update order status promptly
✅ Add tracking numbers after dispatch
✅ Keep invoices and credit slips organized
✅ Process returns and refunds quickly
✅ Monitor payment-error and pending-payment orders

Conclusion

PrestaShop makes order management easier by bringing orders, payments, invoices, shipping, customer communication, returns, and refunds into one workflow. A well-organized order-management process can improve customer service and reduce fulfillment errors.

#Tags

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