The prestashop addons helps to communicate with clients on your online store and turn visitors into customers.This helps to build relationship with customers,provideÂ personalized service and increase in sales.

Live chat is beneficial for businesses. It has to a large extent revolutionized the customer service industry.
Organizations (regardless of size and industry vertical) should adopt this tactical tool to stand out and delight customers.

Live chat is the best available option for provide online customer support.

Live support applications are commonly used to provide immediate customer support and information to clients and customers.

Features

– Easy to integrate and setup jivo chat from back-office.
– Fully responsive 100%.
– Compatible with PrestaShop 1.5.x,1.6.x and 1.7.x.
– Multiple browsers compatibility(IE, Firefox, Opera, Safari,Chrome and Edge).
– Mobile ,Tablet and all device compatible.
– Multi-language and Multi Store compatible.
– 24*7 Support.

Benefits to Customers

– Customer trust online store and feel comfortable.
– Helps in support and communication in customer’s native language.
– Customer queries and clarifications get fast solution.
– Helps to increase customer understanding and knowledge about store.

Benefits to Merchants

– Reduce expenses
– Increase sales
– Improve customer service and loyalty
– Discover customer pain points
– Faster problem resolution
– Customer convenience
– Competitive advantages
– Expand market reach
– Proactive outreach
– Reports and analytics
– Real-Time Convenience to Customers
– Cost Efficient
– Stand out Amongst Competitors
– Develop Deeper Customer Relationships
– Increase in Conversions and Average Order Values

Installation

– Upload module zip file from back-office Module & Services menu tab
– Install module using install button.
– Visit module management page from back-office “More” area (section)
– Please watch module installation,configuration and how to use video on our youtube channel.
– Module works without doing any change in existing Prestashop file so that existing customization and theme change do not effect.
– This prestashop addon was developed for versions 1.5.x,1.6.x and 1.7.x, guaranteeing full compatibility with PrestaShop’s ecommerce software.
– We provide free technical and feature support in installation,configuration, as well as access to updates available for this product.

Steps to get Jivo Chat code from Jivo Chat Website.

[1].Open below URL in any browser
https://www.jivochat.comÂ orÂ https://admin.jivosite.com/autoreg
[2]. Register on jivo website using email address
[3]. Validate email address and follow the steps to get the code to add from prestashop back-office.
[4]. Visit module management tab name “Online-Offline Chat Support” from back-office Copy and Paste script code snippets in text area .
[5]. Visit the front-office to see chat working and test the feature.