To configure and use SMTP for emails in PrestaShop, follow this step-by-step guide.

This works for PrestaShop 1.7 and 8.x.

🔹 Step 1: Go to Email Settings

1. Login to your PrestaShop Admin Panel
2. Go to:

Advanced Parameters → E-mail

🔹 Step 2: Choose “Set my own SMTP parameters”

Under Mail method, select:

✅ Set my own SMTP parameters

🔹 Step 3: Fill SMTP Details

You need SMTP details from your hosting provider or email provider (like Gmail, Zoho, Outlook).

Example Configuration (General)

🔹 Step 4: Common SMTP Configurations

✅ Gmail SMTP

⚠ Gmail requires App Password (Enable 2-Step Verification first).

✅ Zoho Mail

✅ cPanel Hosting Email

🔹 Step 5: Save & Test

After entering details:

1. Click Save
2. Use the “Send a test email” feature
3. Enter your email and test

If test email works → ✅ SMTP configured correctly.

🚨 Common Problems & Fix

❌ Email not sending?

✔ Check:

• Port number correct?
• SSL or TLS correct?
• Firewall blocking port?
• Wrong password?
• Hosting disabled external SMTP?

❌ Gmail “Authentication Failed”?

✔ Use App Password
✔ Enable Less Secure Apps (old accounts only)

🔹 Recommended Setup (Best Practice)

If you want best delivery for eCommerce:

• Use Zoho, Google Workspace, or professional SMTP like:
  • SendGrid
  • Mailgun
  • Amazon SES

These improve:

• Order email delivery
• Reduce spam issues
• Better reliability

🔹 Important: Configure These Too

1️⃣ Shop Email Address

Go to:

Shop Parameters → Contact

Set correct shop email.

2️⃣ SPF, DKIM, DMARC (Very Important)

Add these DNS records in your domain hosting panel to avoid spam.