PrestaShop Documentation, PrestaShop Tutorials

PrestaShop Error 500 Internal Server Error

A “500 Internal Server Error” in PrestaShop is a generic error message that indicates something has gone wrong on the server’s end but the server couldn’t specify the exact nature of the problem. This error can be caused by a wide range of issues, including misconfigured settings, server resource problems, code errors, and more. Here’s what you can do to troubleshoot and resolve the PrestaShop 500 error:

  1. Check Server Logs: Check the server error logs for more specific information about the error. The server logs can provide details about the error’s cause, which can help you pinpoint the issue. The logs are usually located in a file named “error_log” within your server’s log directory.
  2. Debug Mode: Enable PrestaShop’s debug mode. This can provide more detailed error messages that help you identify the specific part of the code causing the issue. You can enable debug mode by editing the “” file in your PrestaShop installation and setting the define('_PS_MODE_DEV_', true);.
  3. .htaccess File: Incorrect settings in the .htaccess file can cause 500 errors. Make sure your .htaccess file is correctly configured and doesn’t contain any conflicting or invalid directives.
  4. File Permissions: Incorrect file and directory permissions can lead to 500 errors. Ensure that the files and directories in your PrestaShop installation have the correct permissions. Typically, directories should be set to 755 and files to 644.
  5. PHP Version: Ensure that your PrestaShop installation is using a compatible PHP version. Some modules or themes might not work properly with certain PHP versions. You can check and change the PHP version from your hosting control panel.
  6. Memory Limit: A low PHP memory limit can cause errors, including 500 errors. Increase the PHP memory limit in your server’s php.ini file or through your hosting control panel.
  7. Plugin/Module Conflicts: Disable recently added or updated plugins/modules and see if the error goes away. A conflict between modules can lead to 500 errors.
  8. Theme Issues: If the error occurred after changing the theme or modifying templates, the issue might be related to the theme. Revert to the default theme and see if the error persists.
  9. Database Issues: Ensure your database server is operational and the connection details in your PrestaShop configuration are correct.
  10. Corrupted Files: Make sure none of the PrestaShop core files have become corrupted. You can compare your files with a fresh PrestaShop installation to identify any differences.
  11. Contact Hosting Provider: If none of the above steps resolve the issue, contact your hosting provider’s support team. They might be able to provide insights into server-side problems that could be causing the 500 error.

Remember that a 500 error is a server-side issue, and the steps you take to resolve it might vary based on your server configuration and the specific cause of the error. Always make backups before making significant changes to your website’s files or settings.

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