PrestaShop Documentation, PrestaShop Tutorials

PrestaShop products images not showing in front-office

If PrestaShop product images are not showing in the front office, there are several potential reasons for this issue. Here are some common troubleshooting steps to help you identify and resolve the problem:

  1. Clear PrestaShop cache: Sometimes, cached data can cause images not to display correctly. Go to the “Advanced Parameters” > “Performance” section in your PrestaShop admin panel, and click on “Clear cache” to remove any cached content.
  2. Check file permissions: Ensure that the image files and their directories have the correct permissions (usually 755 for directories and 644 for files). Incorrect permissions might prevent the server from accessing and displaying the images.
  3. Verify image file path: Double-check the image file paths in the product settings. Go to “Catalog” > “Products” and edit a product with missing images. Make sure the image URLs are correct and point to the right location on your server.
  4. Re-upload images: Try re-uploading the product images to ensure that they are correctly stored in the proper directories.
  5. Verify image formats: Ensure that the images are in supported formats (e.g., JPEG, PNG, GIF) and that the file extensions match the actual image format.
  6. Check for server issues: Ensure that your server is running correctly and that there are no temporary issues causing images not to load.
  7. Disable third-party modules: Some third-party modules might interfere with image display. Temporarily disable any recently installed modules and see if the images appear.
  8. Check theme compatibility: If you are using a custom theme, make sure it is compatible with your PrestaShop version and that it correctly handles product images.
  9. Verify image size limits: PrestaShop may limit the image file size or dimensions. Check your image settings in “Preferences” > “Images” and ensure your images meet the requirements.
  10. Check for broken image links: Inspect the HTML source code of the front office to see if the image tags have broken links or incorrect URLs.
  11. Enable error reporting: Turn on error reporting in PrestaShop’s settings or check your server’s error logs to see if there are any error messages related to the missing images.

If none of the above steps resolves the issue, it’s possible that there could be a more specific problem related to your PrestaShop version, server configuration, or theme. In such cases, it may be best to seek assistance from PrestaShop’s official support forum or a developer experienced with PrestaShop troubleshooting.

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