PrestaShop shipping configuration

Here’s a clear, step-by-step guide to PrestaShop shipping configuration, suitable for PrestaShop 1.7, 8, and 9 (UI names may vary slightly).

1️⃣ Basic Shipping Settings (Very Important)

Go to
Back Office → Shipping → Preferences

Set these first:

• Default carrier → Choose your main courier
• Sort by → Price or Position
• Sort order → Ascending (recommended)
• ✅ Shipping handling costs → Enable if you charge packing fees
• Free shipping starts at
  • Price: e.g. 999
  • Weight: 0 (if price-based free shipping)
• Carrier options → According to your business rules

👉 Save

2️⃣ Create / Configure Carriers

Go to
Shipping → Carriers

Click Add new carrier

Step 1: General Settings

• Carrier name → e.g. Delhivery, BlueDart, Local Delivery
• Transit time → e.g. 3–5 working days
• Speed grade → 0–9 (visual only)
• Tracking URL →

  https://tracking.example.com/?awb=@
  

  (@ will be replaced by tracking number)

Step 2: Shipping Locations & Costs

Choose price-based or weight-based

Example (India – Price Based):

Add ranges carefully (no overlap ❗)

Step 3: Size, Weight & Group Access

• Max package width/height/depth → set realistic limits
• Max weight → courier limit
• Customer groups → Usually all (Visitor, Guest, Customer)

Step 4: Zones

Enable zones:

• India
• Asia
• Europe
• Worldwide (if applicable)

👉 Save carrier

3️⃣ Configure Zones & Countries

Zones

International → Locations → Zones

Examples:

• India
• Asia
• Europe
• Rest of World

Countries

International → Locations → Countries

• Assign correct zone
• Enable country
• Set zip/postcode format (important for shipping)

4️⃣ Product-Level Shipping (Often Missed)

For each product:
Catalog → Products → Shipping tab

Set:

• Weight
• Additional shipping cost (if any)
• Available carriers (important!)

❗ If no carrier selected → product won’t ship

5️⃣ Shipping by Weight vs Price (Best Practice)

6️⃣ Free Shipping Setup (Correct Way)

Option A: Global Free Shipping

Shipping → Preferences

• Free shipping starts at price → 999

Option B: Carrier-Based Free Shipping

In carrier:

• Set shipping cost = 0 for higher price range

✅ Option B gives more control

7️⃣ Common Shipping Problems & Fixes

❌ No carriers shown at checkout

✔ Fix:

• Product weight missing
• Carrier not assigned to zone
• Customer group not enabled
• Price/weight range mismatch

❌ Shipping too expensive

✔ Fix:

• Disable “handling costs”
• Check tax rule on carrier
• Verify weight units (kg vs grams)

❌ Different shipping for COD

✔ Solution:

• Create COD carrier
• Assign only COD payment module
• Add extra cost

8️⃣ Advanced Shipping Tips (PrestaShop 9 Ready)

• Use carrier restrictions per category
• Enable multistore shipping rules (if used)
• Use modules for:
  • Delhivery
  • Shiprocket
  • Shipstation
• Enable debug mode if shipping not appearing

9️⃣ SEO & UX Tip (Often Ignored)

• Show estimated delivery time on product page
• Mention free shipping threshold
• Avoid surprise costs at checkout