In Magento, you can check abandoned carts and customers by using the built-in reporting feature. Here are the steps to check abandoned carts and customers:
Log in to the Magento admin panel and go to “Reports” > “Abandoned Carts”
This report shows a list of all the abandoned carts in your store, including the customer’s name, email, and the date and time that the cart was abandoned.
You can also filter the report by date range and view the contents of a specific cart by clicking on the cart link.
To check customers who have abandoned carts, go to “Customers” > “All Customers”
You can filter customers by their last visit date, and see which customers haven’t been active for a certain period of time.
You can also see the number of abandoned carts for each customer in the grid view.
You can use this information to reach out to customers who have abandoned their carts and encourage them to complete their purchases. Additionally, you can also analyze the reasons for the cart abandonment and take steps to improve the checkout process, offer discounts, or abandoned cart emails to recover the abandoned carts.
It’s important to note that abandoned cart data is only captured for registered customers. If a guest user abandons a cart, it will not appear in the abandoned cart report.
You can also use third-party abandoned cart extensions available in the market to track abandoned carts, recover them and analyze the data.
