If your PrestaShop installation stops at 27%, it can be frustrating, but there are several potential reasons for this issue. Here are some steps you can take to troubleshoot and resolve the problem:
- Check System Requirements: Ensure that your server meets the minimum requirements for running PrestaShop. This includes PHP version, MySQL version, and other server-related settings. If your server does not meet these requirements, you may encounter installation issues.
- File Permissions: Verify that the file and directory permissions are correctly set. Directories should typically have permissions of 755, and files should have permissions of 644. You can adjust these permissions using an FTP client or a file manager provided by your hosting provider.
- PHP Settings: Check your PHP configuration settings, including memory_limit, max_execution_time, and upload_max_filesize. PrestaShop may require specific values for these settings to ensure a smooth installation.
- Database Configuration: Make sure that you have created a new, empty database for PrestaShop and that you have the correct database hostname, username, password, and database name in the installation wizard. Ensure that the database user has the necessary privileges.
- Server Logs: Check your server error logs for any error messages or clues about what might be causing the installation to stall. These logs can provide valuable information about the issue.
- Disable Modules/Extensions: If you have any third-party modules or extensions installed on your server, try temporarily disabling them before starting the installation. Some modules can conflict with PrestaShop’s installation process.
- PHP Extensions: Make sure that all the required PHP extensions for PrestaShop are installed and enabled. PrestaShop typically requires extensions like GD, cURL, and ZipArchive.
- Network Issues: Sometimes, network issues can cause interruptions during installation. Ensure that your server has a stable and reliable internet connection.
- Use a Fresh PrestaShop Package: Sometimes, corrupted installation files can cause issues. Download a fresh copy of PrestaShop from the official website and use those files for installation.
- Clear Browser Cache: If you’re installing PrestaShop through a web interface, try clearing your browser cache and cookies or using a different browser.
- Consider Hosting Support: If you’ve tried all the above steps and still encounter issues, consider reaching out to your hosting provider’s support team for assistance. They may be able to identify and resolve server-specific issues.
By following these steps and systematically checking for potential issues, you should be able to diagnose and resolve the problem that’s causing your PrestaShop installation to stall at 27%.