PrestaShop Documentation, PrestaShop Tutorials

PrestaShop products images not showing

If product images are not displaying correctly in PrestaShop, it can be due to various reasons. Here are some steps to troubleshoot and resolve the issue:

  1. Check Image Uploads:
    • Ensure that product images have been uploaded correctly to your PrestaShop store. You can do this by navigating to the product in the back office and verifying that the images are attached to the product.
  2. Image File Permissions:
    • Check the file permissions for your product images. They should typically have read permissions (644) to be accessible by the web server.
  3. Image File Formats:
    • Make sure that your product images are in a supported file format (e.g., JPG, PNG, GIF) and that the file extensions match the actual format.
  4. Check Image Paths:
    • Verify that the image paths specified in your product data are correct. Sometimes, images may be stored in the wrong folder or have incorrect URLs.
  5. Rebuild Thumbnails:
    • In PrestaShop, you can regenerate image thumbnails by going to “Preferences” > “Images” and clicking on the “Regenerate Thumbnails” button. This can fix issues with missing or broken image thumbnails.
  6. Check Image File Names:
    • Ensure that the image file names do not contain special characters, spaces, or uppercase letters, as this can sometimes cause problems.
  7. Check Image Sizes:
    • PrestaShop may have size restrictions for images. Check the image dimensions and file size to make sure they are within the allowed limits set in your store’s configuration.
  8. Image URLs and CDN:
    • If you are using a Content Delivery Network (CDN) to serve images, ensure that the CDN is configured correctly and that it is not causing issues with image retrieval.
  9. Clear Cache:
    • Clear the PrestaShop cache, especially the image cache, which you can do from the back office under “Advanced Parameters” > “Performance.”
  10. Check .htaccess and URL Rewriting:
    • Review your .htaccess file and make sure that URL rewriting is enabled and correctly configured. Incorrect URL rewriting settings can lead to image display issues.
  11. Third-Party Modules and Themes:
    • Sometimes, third-party modules or themes can interfere with image display. Disable any custom themes or modules temporarily to check if they are causing the problem.
  12. Check for Server Issues:
    • Verify that your server is not experiencing issues or downtime that could affect image loading.
  13. Browser Cache:
    • Clear your web browser’s cache and try viewing the product pages again. Cached data in your browser may sometimes cause display problems.
  14. Database Integrity:
    • Check the integrity of your PrestaShop database. There might be issues with image references in the database. You can use tools like phpMyAdmin to inspect the database.
  15. Upgrade or Reinstall PrestaShop:
    • If the issue persists and you are using an older version of PrestaShop, consider upgrading to the latest stable release. Alternatively, try reinstalling PrestaShop to ensure that core files are not corrupted.
  16. Seek Professional Help:
    • If you have tried all the above steps and still cannot resolve the issue, consider consulting a PrestaShop developer or support for more advanced troubleshooting.

Remember to backup your PrestaShop files and database before making any significant changes to your installation to avoid data loss.

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